Retail Team Leader

We have an exciting opportunity for a Retail Team Leader in our new Community Store in Woodgate, Pease Pottage.

Offering a wide range of food and household staples as well as sourcing from local suppliers & producers where possible, there is plenty of scope to take the shop forward in your own way, working alongside a number of volunteers and with the support of a Management Committee. It truly is a social enterprise where your commitment & aspirations for the role in the community you will play needs to match the commercial performance of the shop. As well as working in the shop you will take responsibility for the day to day running of the business, stock control, and financial management.

You will have a passion for retail, good interpersonal skills and be a responsible and hardworking person that is comfortable taking on some management duties.

As well as working in the shop you will work closely with the manager to ensure the effective operation of the shop, stock control, and financial management.

If this sounds like a challenge that you can deliver and you have relevant experience, then Woodgate Shop would like to hear from you.

• £12 per hour

• 16 hours per week, flexible, including weekends and evenings

The purpose of this job is to work with us to complete the setup of our new community shop and to help manage day-to-day business. Your primary role will be to ensure the smooth daily running of the shop and help to drive the growth of this community-owned business. You will work with the manager to train and inspire a team of volunteers to provide a high-quality customer experience. You will have an important role helping to achieve our sales targets and ensuring our shop is successful.

Ideally, you will have some experience of working in a similar environment and an interest in promoting community projects. You will have excellent communication and customer service skills and be enthusiastic about sourcing produce and presenting it to our customers.

You will work with volunteers working shifts in the shop. You will report directly to the manager. You will be committed to promoting the shop and bringing new and exciting ideas to this developing community business. This will be a demanding but enjoyable role that requires the ability to manage a range of responsibilities.

Work with the manager to:

• Carry out day-to-day operations of the shop.
• Help maintain administrative and financial administration systems and procedures including invoice management.
• Maintain accurate records for ordering, stock control and pricing.
• Ensure the shop is welcoming and friendly to customers, staff and volunteers.
• Provide excellent customer service playing a hands-on role behind the counter serving customers.
• Lead the shop delivering performance improvements and achieving growth and business targets.
• Develop and maintain excellent relationships with the Management Committee, keeping them abreast of operational and financial issues.
• Assist with volunteer rotas, ensuring that the shop has sufficient cover in line with opening hours and supervise volunteers.
• Deal effectively with customer queries and complaints.
• Ensure clear and effective communication, with other staff, volunteers and with the committee.
• Ensure stock losses are kept to a minimum, identify any slow-moving stock and take action as required.
• Ensure excellence in customer service, operations and in financial control at all times.
• Must be prepared to work hours as required.

Please apply below or send an e-mail to woodgate.committee@gmail.com with a covering letter and CV.